Managed Services

As a Managed Service Platter is huge customers can choose what suits his environment and best for his setup and customise make deliverables from Neptune team.

Onsite Managed Services

The Service Support is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.

To a business, customers and users are the entry point to the process model.

They get involved in service support by:
  • Asking for changes
  • Needing communication, updates
  • Having difficulties, queries
  • Real process delivery

The service desk functions as the single contact-point for end-users’ incidents. Its first function is always to “create” an incident. If there is a direct solution, it attempts to resolve the incident at the first level. If the service desk cannot solve the incident then it is passed to a 2nd/3rd level group within the incident management system. Incidents can initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management. This chain of processes is tracked using the Configuration Management Database), which records each process, and creates output documents for traceability (Quality Management).

NEPTUNE’s managed services is a broad portfolio of dynamic, heterogeneous IT infrastructure and management capabilities. NEPTUNE has a unique capability to offer Remote Helpdesk integration with Deskside services for complete IT, Network and Security management.

The services are aimed at enhancing the business value of IT investment through improved operational efficiency and service levels – allowing the customer to maintain as much or as little control over IT operations and infrastructure.

Basics include

  • End to end support ownership
  • Ready skills to work on entire IT range
  • Trained, certified and licensed resources across the country