NEPTUNE has been maintaining large facilities in Manufacturing, BFSI, Corporate, Govt & PSU installations for years now. NEPTUNE has been maintaining end-to-end services meeting stringent SLAs with including :
- Customizing and deploying server and OS management forms, procedures and reports
- User account management for the domain controllers
- Install updates, patches, hot-fix, service packs, new editions, versions
- Security management as per account policy, access rights Performance tuning and configurations routine backup
- Backup of file system and redundant options
- Monitor user authentications, network traffic load through log reports
- Services monitoring
- Monitor healthy environmental conditions, preventive maintenance and house keeping of servers such as disk space usage, permissions, concurrent sessions, security alerts etc
- Systems migration
- Remote administration of client OS and server OS, remote-updates
- Reports; Analytical, Graphical, MIS
- Customizing and deploying messaging management forms, procedures and reports
- Deployment of administrator for the Exchange, Domino, Unified Messaging Server (UMS), Postmaster like messaging solutions
- E-mail, fax-mail, voice-mail, text-to-speech like facilities and their integrations
- User account management mailbox management like add, delete, transfer, rename, forward, backup, split, size, rules, SPAM, AcVc, content-filters, junk, private domain, global access
- Integration of mail boxes to client applications respectively
- Management of traffic monitoring, priorities, mail backup, security solutions
- Deploying best practices to enable effective and efficient communication through messaging convergence
- Reports; Analytical, Graphical, MIS
- Customizing and deploying messaging management forms, procedures and reports
- Administration of LAN and network security
- Create and maintaining passive and active network ports connectivity details, configurations, diagrams, layouts, TCP/IP scheme, network routes on servers
- Troubleshooting network faults with tools like snoop, trace route, NS-Lookup etc
- Time synchronization between various servers
- Configuration of network equipments
- Deploy traffic management
- Deployment of network security tools and audits
- Confidential in passwords, routes, etc configurations
- Network UPTIME commitment
- NMS reports; Analytical, Graphical, MIS
- Customizing and deploying backup management forms, procedures and reports
- Backup server installation and configurations, media planning, disaster recovery model
- Create and maintaining user account management, volume of user data, strategies and its periodic cycles, critical data, servers configuration settings etc
- Perform regular backup operation as per strategy, schedule defined, optimizing backup operations in tuning strategies
- Management of media; proper labeling, and housing for immediate identification and retrieval
- Backup audits; scheduled restoration drill for the backup validity and backup operation consistency
- Maintaining log sheets for the backups
- Reports; Analytical, graphical, MIS
- Customizing and deploying Database management forms, procedures and reports
- Create and maintaining user account management of database server, disk space management for the growing rate of database, groups, defining roles to each group
- Fine-tuning of database on regular basis to increase performs
- Backup and restore operations of database server settings, database structure, database transactions etc
- Database security checks
- Synchronization / Replication between the database and between the database servers
- Database audits and validations
- Maintaining Log sheets
- Reports; Analytical, Graphical, MIS
- Customizing and deploying vendor management forms, procedures and reports
- Prepare vendors respective SLA
- Liaison with vendors, OEMS, service providers for related work, equipments
- and services associated with the FM project
- Deploying and maintaining critical part inventory of vendors
- Measure severity parameters of SLA and perform complain escalations respectively
- Maintain database of various vendors with details
- Logging and escalating complains with vendors and tracking till resolution
- Analysis, rating performance of vendors’ vis-à -vis their SLA
- Assurance and achieving committed uptime from vendors
- Penalty and rewards commercial implications for the vendors
- Reports; Analytical, Graphical, MIS
